Services

Content Intelligence Training & Support

Get up to speed fast and ensure support cover with Content Intelligence and WebReports training and support for OpenText Content Suite and Extended ECM.

  • maintenance and support for in-house and 3rd party reports
  • track and resolve bugs and technical issues with reports
  • overcome in-house knowledge challenges
  • on-site or remote training options

With Content Intelligence (WebReports, ActiveView and CSApps) now core components of Content Suite and Extended ECM installations, how do you learn to develop your own reports and make the most of what you already have to hand, or what happens if your trained report developer suddenly moves into another roll?

Content Intelligence and WebReports training

As the original developers, we wrote the course on WebReports and Content Intelligence - literally. Over the years we've built on our library of original training materials and are able to provide a series of standard of tailored courses to bring you and your team quickly up to speed with the capabilities of Content Intelligence.

Whether you're brand new and want on-boarding support, you want to know more about the basic capabilities of Content Intelligence from a business perspective, or you're looking to develop your own unique dashboards and applications we have the appropriate training agenda for you. Courses can be delivered on-site or remotely.

Learn how to develop your own reports
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In-house application support

Having started to develop your own reports, dashboards, and applications what happens when you run into technical difficulties or your developer moves into a new role. Whilst OpenText support will provide you with assistance for the core product, they are not available to support your in-house applications when things go wrong.

Ravenblack support services provide you with the peace of mind you need when developing business critical Content Intelligence solutions. We support your home-grown applications during daily operations, or are here as a lifeline when things go wrong.

Resolve your Content Intelligence issues
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No-one is more qualified to support and train you than us!

When it comes to an understanding of the technology behind Content Intelligence and WebReports, we can honestly say that there is no-one more experienced than us. After all, we wrote the original product.

If you need help training your staff or supporting your in-house reports and solutions, then reach out to us today.

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