Effective date: September 19, 2019
We at Ravenblack (“Ravenblack Technical Services Inc.”) are committed to protecting your privacy and personal information. This statement explains our practices for this web site.
Ravenblack ("us", "we", or "our") operates the ravenblackts.com website (the "Service").
This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our Service and the choices you have associated with that data.
Personal Information means data about a living individual who can be identified from those data (or from those and other information either in our possession or likely to come into our possession).
Usage Data is data collected automatically either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
Cookies are small pieces of data stored on a User’s device.
Data Controller means a person who (either alone or jointly or in common with other persons) determines the purposes for which and the manner in which any personal information are, or are to be, processed.
Data Processor (or Service Provider) means any person (other than an employee of the Data Controller) who processes the data on behalf of the Data Controller.
We may use the services of various Service Providers in order to process your data more effectively.
Data Subject is any living individual who is the subject of Personal Information.
The User is the individual using our Service. The User corresponds to the Data Subject, who is the subject of Personal Information.
We collect several different types of information for various purposes to provide and improve our Service to you.
While using our Service, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you ("Personal Information"). Personally identifiable information may include, but is not limited to:
We may use your Personal Information to contact you with newsletters, marketing or promotional materials and other information that may be of interest to you. You may opt out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.
We may also collect information how the Service is accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
Cookies are files with small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Tracking technologies also used are beacons, tags, and scripts to collect and track information and to improve and analyse our Service.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Currently, various browsers — including Internet Explorer, Firefox, and Safari — offer a “Do Not Track” (“DNT”) option that relies on a technology known as a DNT header, which sends a signal to web sites’ visited by the user about the user's browser DNT preference setting.
We do not currently commit to responding to browsers' DNT signals with respect our Service, in part, because no common industry standard for DNT has been adopted by industry groups, technology companies or regulators, including no consistent standard of interpreting user intent.
We take privacy and meaningful choice seriously and will make efforts to continue to monitor developments around DNT browser technology and the implementation of a standard.
We employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), that help us better manage the Service by informing us what content is effective.
Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the online movements of web users. In contrast to cookies, which are stored on a user's computer hard drive, clear gifs are embedded invisibly on web pages or in emails and are about the size of the period at the end of this sentence.
We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. We tie the information gathered by clear gifs in emails to our customers' Personal Information. If you would like to opt-out of these emails, please see "To Unsubscribe From Our Communications".
We will never sell your Personal Information to any third party.
We use Usage Data to operate and improve the Service. We may also use Usage Data alone or in combination with Personal Information to provide you with personalised information about us.
Ravenblack Technical Services Inc. will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Your information, including Personal Information, may be transferred to — and maintained on — computers located outside of your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from your jurisdiction.
If you are located outside Switzerland and choose to provide information to us, please note that we transfer the data, including Personal Information, to Switzerland and process it there.
Under certain circumstances, Ravenblack Technical Services Inc. may be required to disclose your Personal Information if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
Ravenblack Technical Services Inc. may disclose your Personal Information in the good faith belief that such action is necessary to:
The security of your data is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.
We may employ third party companies and individuals to facilitate our Service ("Service Providers"), to provide the Service on our behalf, to perform Service-related services or to assist us in analyzing how our Service is used.
These third parties have access to your Personal Information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
We may use third-party Service Providers to monitor and analyse the use of our Service.
From time to time we may wish to Communicate with you to inform you about promotions, changes to our services, or to make recommendations that we believe may be of interest to you or your business. We may use your Personal Information to personalise the content contained within these Communications.
Our Communications fall broadly into the following areas:
Every marketing email from Ravenblack contains instructions on how to opt out of receiving further emails from us.
Customers cannot opt out of receiving transactional emails related to their account with us.
Ravenblack Technical Services Inc. aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Information.
Whenever made possible, you can update your Personal Information directly within your account settings section. If you are unable to change your Personal Information, please contact us to make the required changes.
If you wish to be informed what Personal Information we hold about you and if you want it to be removed from our systems, please contact us.
In certain circumstances, you have the right to:
You have the right to data portability for the information you provide to Ravenblack Technical Services Inc.. You can request to obtain a copy of your Personal Information in a commonly used electronic format so that you can manage and move it.
To exercise any of these rights, please contact us at firstname.lastname@example.org, or by sending us postal mail to The Privacy Officer, Ravenblack Technical Services Inc., 2752 Signal Ridge View S.W., Calgary, Alberta T3H 2J5, Canada. We will respond to your request to change, correct, or delete your information within a reasonable timeframe and notify you of the action we have taken.
Please note that we may ask you to verify your identity before responding to such requests.
We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
Our Service does not address anyone under the age of 13 ("Children").
We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Children has provided us with Personal Information, please contact us. If we become aware that we have collected Personal Information from children without verification of parental consent, we take steps to remove that information from our servers.