How Can RavenBlack help you improve your ROI from WebReports products?

How RavenBlack improves your ROI from WebReports products?

Whether you know it or not, a significant number of OpenText customers have WebReports installed within their Content Suite environment. It is often bundled with Content Suite, and more recently, all Extended ECM products include WebReports as part of their software license.  

Today, ActiveView (a sister product) also comes with all Content Suite installations. It is also included within the Application Management framework that packages and manages applications built with these products. 

With so many organizations having direct access to products within the WebReports family, my guess is that you probably fit one of these descriptions:

  • You have never used these products (you may not even know you have them).
  • You have a few reports or minor applications with these products.
  • You are using these products extensively, but you are not very happy with the outcomes of your projects. 
  • You are using these products extensively, and you are delighted with the results of your projects.

Essentially, Ravenblack is here to provide advice, solutions, guidance, mentoring and or training for all of these scenarios - though arguably the fourth category would have the least need for our services. 

So, who are “we” and why do we have the confidence to think we can provide this advice and support above other companies and technical resources? 

Well, you can read about our history and background here, but more importantly, we were involved in all of the R&D, Services, Support, Training and Business analysis for these products (for Resonate KT and OpenText), up until the formation of Ravenblack and our current mission.

We believe that no other company has the depth and breadth of knowledge in these products that we do. We know every feature, their reason for development, the best practices for using them, where the defects or bugs are, cunning tricks, unknown features, performance tweaks, packaging, and security considerations. Besides our background in the development and support of these products, we have walked the walk, building complex applications and ultimately guiding many customers and partners along the way. 

Are we emotionally invested in seeing these products succeed? You could say that!

As I said above, the best way to find out what we can do for you is to submit a request for a free review of your situation and what kind of support we can provide. 

Going back to the four groups I listed above. If you fall into the first two there is a significant opportunity for you to be doing so much more than you are at the moment.  We’ll show you how you could improve your ROI from these products.

To be clear, we are not necessarily proposing to build new tools and applications for you, although we can. Our preferred model of engagement is something we have dubbed MAST - Mentoring, Advising, Supporting and Training. We can do this for internal resources or for sub-contracted resources, and on a charged time and materials basis, or via an estimated block of time to complete the services we have agreed to. 

Summary

To summarize how we can help with customers who are actively using WebReports products, we hope to help you answer some or all of these questions:

  • Are the resources we are hiring, knowledgeable/experienced enough?
  • Is the technology being applied appropriately to our business requirements? 
  • Is the proposed solution/architecture appropriate? 
  • Are the best practices being used? 
  • Will the application be performant? 
  • Will the application be secure? 
  • Will the application be portable between systems? 
  • Will the application be robust for future upgrades? 
  • Are we future-proofing for new technology like the Smart View UI? 
  • Do we know how to maintain the application post-delivery? 

With nearly two decades of working in all aspects of Content Server and Livelink, if you are a customer with OpenText Content Suite, we’re here to help you. Furthermore, if you are a customer with WebReports, ActiveViewer, WebReports Extensions for Workflow, or the family of products collectively referred to as Content Intelligence, then you should talk to us about a free review of your usage (or non-usage) of this family of products. 

We can answer these questions and guide your projects along the way, and even act as a validation and approval body if you enlist us in this capacity. 

From the team at Ravenblack, we look forward to hearing from you!

To find out more, contact Ravenblack today and gain the experience only available through masters of WebReports.

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